Returns & Exchanges
At Bobbin Bikes, we want you to love your new ride, which is why we offer a 28-day return period for all unused bikes and accessories in their original packaging. Whether it's a change of heart or a sizing issue, our team is here to ensure your return process is as smooth as a Sunday cycle.
Request a Return
Log into our returns portal with your order number and email address to select the items you wish to send back.
Pack Your Gear
Carefully disassemble the bike if necessary and place it back in its original box with all protective padding to prevent transit damage.
Label and Ship
Download your prepaid shipping label from our portal, attach it securely to the box, and drop it off at your nearest authorized courier point.
Inspection and Refund
Once our workshop team inspects the returned items, we will process your full refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing